The last-mile blind spot
Most supply chain visibility ends at the warehouse dock. Once goods leave the warehouse, the customer sees a tracking number and a vague delivery window. Dispatchers do not know which driver is where. Customer service cannot answer delivery questions without calling the driver. This blind spot drives 30% of delivery-related customer complaints.
Real-time tracking architecture
- Vehicle GPS tracking — live location of every vehicle on a map dashboard
- Driver mobile app — route optimisation, delivery confirmation with photo and signature
- Geofence alerts — automatic notifications when vehicles arrive at or depart from customer locations
- Live ETA — dynamic ETA based on current location, traffic, and remaining stops
- Proof of delivery — timestamped photo, GPS coordinates, and digital signature for every drop
Connected to the order lifecycle
When delivery tracking is part of the same platform as sales orders, invoicing, and inventory, the entire order lifecycle is visible in one place. The customer sees their order status from confirmation to delivery. Finance sees proof of delivery for invoice matching. Inventory updates the moment delivery is confirmed. No separate logistics software needed.
The last mile is where customer experience is won or lost. Make it visible.